I would rather no one pee on my leg at all...I can figure out if it is raining or not all by myself...
To me the incompetence of the Techs in this situation is a side issue to the inaction/unconcern of Yamaha customer relations. If I am going to shuck out $15-20 thousand dollars on a motor I would like some assurance that the manufacturer is willing to stand behind their product and provide reasonable customer support. I understand that they can not run around giving everyone who has motor issues new motors..but if after 5 weeks of Techs working on a motor still under warranty and still cant fix it...really even if the motor is not under warranty..if they cant fix a motor that they created...
as a note in what has turned into my own yamaha debacle..after being promised a call by wednesday morning with the results of the diagnostic..it is now friday morning with no call...That is just no way to do business...so they have had my boat now for a full 2 work weeks..work was promised to be done by 2 days....master tech or not, this will be the last time they see me or my boat...
To me the incompetence of the Techs in this situation is a side issue to the inaction/unconcern of Yamaha customer relations. If I am going to shuck out $15-20 thousand dollars on a motor I would like some assurance that the manufacturer is willing to stand behind their product and provide reasonable customer support. I understand that they can not run around giving everyone who has motor issues new motors..but if after 5 weeks of Techs working on a motor still under warranty and still cant fix it...really even if the motor is not under warranty..if they cant fix a motor that they created...
as a note in what has turned into my own yamaha debacle..after being promised a call by wednesday morning with the results of the diagnostic..it is now friday morning with no call...That is just no way to do business...so they have had my boat now for a full 2 work weeks..work was promised to be done by 2 days....master tech or not, this will be the last time they see me or my boat...
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